Frequently Asked Questions
Everything you need to know about our premium leather goods and services.
What types of leather do you use in your products?
We specialize in high-quality, full-grain and top-grain leathers sourced from reputable tanneries. Our selection includes vegetable-tanned hides, chrome-tanned options, and specialty exotic skins for various crafting needs.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international delivery times vary depending on the destination and customs processing.
Do you offer custom leather cutting services?
Yes, we provide custom splitting and cutting services for many of our hides. Please contact our support team or specify your required thickness in the order notes before checkout.
What is your return policy for leather hides?
We accept returns on uncut and unaltered leather hides within 30 days of purchase. Please note that clearance items and custom-cut pieces are final sale and cannot be returned.
How should I care for my Lonsdale Leather products?
To maintain the longevity of your leather, we recommend using a high-quality leather conditioner every 3-6 months. Avoid prolonged exposure to direct sunlight and moisture to prevent cracking or discoloration.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.